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Gnatta

Est 2014 (4 years old)

Manchester Technology

Company Description

Overview

The most effective and efficient point of contact customer contact platform available. #customerexperience

Full business description

Gnatta is the glue between your customers, your systems and your operators. By putting your conversations, and the accompanying information, in one place we provide a holistic view of your customer across all channels. The upshot is a seamless customer experience, and greater efficiency for your operators. The platform is powered by workflow, our in-house software which uses machine learning to automate time intensive tasks (such as assignation and prioritisation) and uses machine learning and AI technologies to drive you towards a world-class customer experience.

Awards & Accolades

Digital Entrepreneur Awards 2016
Digital Startup of the Year
Winner

Tech North
Northern Stars 2015
Winner

North West Business Masters 2015
Innovation Award
Winner

Startup Awards 2015
Tech Business of the Year
3rd Place

Made In Bury 2015
Best Startup of the Year
Winner

Category Tags

customer service,customer experience,technology,customer care,SaaS,